Return & Refund Policy

Return & Refund Policy – Fayezee

Last Updated: January 2026

At fayezee.com, we take great pride in the quality of our men’s and women’s tank tops. Your satisfaction is our top priority. If your purchase doesn’t fit perfectly or meet your expectations, we offer a transparent and hassle-free return and refund process.

1. RETURN ELIGIBILITY

To ensure a smooth return process, please verify that your request meets the following criteria:

• Return Window: You must initiate a return within 30 days from the date of delivery.
• Item Condition: All tank tops must be returned in their original condition: unworn, unwashed, and with all original tags still attached.
• Proof of Purchase: You must provide your Fayezee order number.

Note: We reserve the right to deny refunds for items that show visible signs of wear, stains (such as deodorant or makeup), or damage caused by the customer.

2. 100% FREE RETURNS (No Hidden Fees)

We believe that shopping for apparel online should be risk-free.

• Zero Return Shipping Costs: We provide a prepaid shipping label for all domestic returns.
• No Restocking Fees: We do NOT charge any fees to process your return or restock our inventory.
• Full Refund: You will receive a 100% refund of the original purchase price.

3. HOW TO INITIATE A RETURN

1. Email Us: Send a request to support@fayezee.com with your Order Number and the specific reason for the return.
2. Receive Your Label: Once approved, our team will email you a prepaid return shipping label and instructions within 24 hours.
3. Ship It Back: Securely pack the item, attach the label, and drop it off at the designated carrier location (USPS, UPS, or FedEx).

4. REFUND TIMELINE

• Inspection: Once your return arrives at our Woodbridge facility, our quality control team will inspect it within 1–2 business days.
• Approval: We will notify you via email as soon as your refund is approved.
• Refund Credit: Approved refunds are issued immediately to your original payment method (Visa, Mastercard, Discover, Amex, or PayPal). Please allow up to 5 business days for the credit to appear on your statement.

5. EXCHANGES

Need a different size or color for your tank top? We offer Free Exchanges. Contact us at support@fayezee.com to check stock availability. We will provide a free return label for your original item and ship the replacement at no additional cost to you.

6. DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us at support@fayezee.com within 7 days of delivery. We will expedite a free replacement or provide a full refund immediately.

7. ORDER CANCELLATIONS

• Within 12 Hours: You may cancel your order for a full refund within 12 hours of placement.
• After 12 Hours: If the order has already been processed or shipped, please follow the standard return process once the package arrives.

8. CONTACT US

For any further assistance regarding our policies, please contact our support team:

• Brand Name: Fayezee
• Email: support@fayezee.com
• Business Address: 2807 Woodmark Dr Apt 303, Woodbridge, VA 22191-4721, United States
• Customer Service Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)